Refund policy
Refund Policy
Every arrangement from Abdo Florist is made fresh to order. If your flowers arrive damaged, wilted or not as ordered, we will make it right with a replacement, a refund or store credit, whichever you prefer.
How to make a claim
Contact us within 12 hours of delivery at sales@abdoflorist.com.au or on (02) 9759 7324 with your order number and a photo of the flowers. We will assess the claim and arrange a resolution promptly.
Substitutions
Photos show the style and colour palette of each design. If a particular flower is unavailable due to season, we substitute it with blooms of equal or greater value in the same style. A substitution made this way is not grounds for a refund.
Not eligible for refund
- Change of mind after delivery
- Failed or late delivery caused by incorrect or incomplete recipient details
- The recipient not being available or refusing delivery
Cancellations
You can cancel or change an order up to 24 hours before the delivery date for a full refund. Same-day orders cannot be cancelled once we have started making them.
Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.
Abdo Florist, 245 Waterloo Road, Greenacre NSW 2190. Phone (02) 9759 7324. Email sales@abdoflorist.com.au.