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Shipping Policy

At Abdo, we aim to ensure your flowers arrive fresh and on time. Below are the details of our shipping policies:

1. Delivery Areas

  • We offer delivery across [specific regions, cities, or Australia-wide].

  • Some remote areas may incur additional delivery fees or longer shipping times.

2. Delivery Times

  • Orders placed before 3:00 PM are eligible for same-day delivery within Sydney.

  • For urgent deliveries, we can get to most Sydney metropolitan areas within 2 hours.

  • Exact delivery times cannot be guaranteed, but we strive to meet customer preferences wherever possible.

3. Shipping Fees

  • Delivery fees vary based on location and urgency of the order. These fees will be calculated at checkout.

  • Free delivery may be offered on orders over a specific amount or during promotional periods.

4. Special Instructions

  • Include detailed delivery instructions (e.g., gate codes, specific times) when placing your order.

  • If no one is available to accept the delivery, we may leave the flowers in a safe location or follow your specified instructions.

5. Delayed or Failed Deliveries

  • While we strive to deliver on time, delays may occur due to factors outside our control (e.g., weather or traffic conditions).

  • We are not liable for failed deliveries due to incorrect recipient information or an unavailable recipient.

6. International Shipping

Currently, we do not offer international flower deliveries.

Return Policy

At Abdo Florist, we strive to deliver fresh, high-quality flowers that meet your expectations. If you are unsatisfied with your purchase, please review our Return Policy below:

1. Eligibility for Returns

  • Damaged or Defective Products: If the flowers arrive damaged or wilted, you may request a replacement or refund.

  • Incorrect Orders: If you receive the wrong arrangement or item, contact us immediately for a resolution.

2. Conditions for Returns

  •  Claims must be made within 12 hours of delivery.

  • The flowers must be in their original packaging (if applicable) and accompanied by proof of purchase (e.g., receipt or order confirmation).

3. Non-Refundable Situations

  • Change of mind after the flowers are delivered.

  • Delivery failures due to incorrect or incomplete recipient information provided by the customer.

  • Issues caused by the recipient not being available to accept the delivery.

4. Process for Returns or Refunds

  1. Contact Us: Notify us via [email/phone number] with your order details and the reason for the return.

  2. Assessment: We may request photos of the damaged or incorrect items for verification.

  3. Resolution: Upon approval, we will offer a replacement, refund, or store credit as per your preference.