Returns Policy

Flower Care and Quality Assurance:

At Abdo Florist, we are committed to providing top-notch service and premium floral products. Please bear in mind that flowers are delicate and subject to environmental factors that can influence their appearance and longevity. With over four decades of experience, we meticulously select the freshest blooms daily to ensure your satisfaction. However, once the flowers are delivered, external conditions can impact their lifespan.

To extend the beauty of your flowers, we recommend following care guidelines diligently, such as trimming stems at an angle and changing the water every two days. Factors like temperature fluctuations and air circulation can also affect the flowers.

Return Policy:

Typically, our flowers can last between 3 to 7 days. Should your flowers perish within three (3) days of delivery and you have adhered to our care instructions, Abdo Florist will happily replace them. We may request photos for quality assurance purposes. Please promptly notify our Customer Service team if you have any concerns about the freshness of your flowers.

Rose Varieties:

Roses are renowned for their diverse beauty and characteristics, each variety offering a unique charm. The availability of rose varieties may fluctuate seasonally, showcasing their natural diversity. Embrace the distinct qualities of different rose types and appreciate the sentiments they convey.

Cancellation Policy:

Orders can be canceled before dispatch, although requests made less than 12 hours before delivery may incur a cancellation fee of up to 50% to cover administrative and floral costs. Customers may opt for a gift voucher equal to the order value to avoid cancellation fees. Reach out to our Customer Service team at 0297597324 to discuss your options.

Refunds:

As each flower is special, we understand that your preferences may vary. For any concerns or queries regarding your order, please contact our Customer Service Department at 0297597324. Refunds for online or phone orders are typically processed back to the original payment method.

Thank you for selecting Abdo Florist for your floral needs.